Refund and Cancellation Policy

FABXERS LTD Company No. 15762109 Registered in England and Wales Registered Address: Office 12900, 182-184 High Street North, East Ham, London, E6 2JA

Last Updated: April 2026

Overview

This Refund and Cancellation Policy sets out the terms under which agency partners may cancel services with FABXERS LTD and the circumstances in which refunds or replacements may be issued.

FABXERS LTD provides white label SEO services on a business-to-business basis. All services are delivered to digital marketing agencies and resellers, not directly to end consumers. As a result, UK consumer protection legislation relating to refunds does not apply to our service agreements. This policy is governed by the laws of England and Wales and the terms set out in our Terms and Conditions.

By engaging our services, you confirm that you have read and agreed to this policy in full.

Monthly Package Cancellation

All FABXERS LTD monthly packages operate on a rolling month-to-month basis with no minimum contract period. There are no lock-in commitments beyond the current billing month.

To cancel a monthly package, written notice must be submitted by email to your account contact at FABXERS LTD. The cancellation takes effect at the end of the current billing month following the receipt of written notice. A minimum of 30 days written notice is required.

Where notice is received fewer than 30 days before the next billing date, the following month will be invoiced and delivered in full before the cancellation takes effect. No partial month refunds are issued under any circumstances.

Once a cancellation is confirmed in writing by FABXERS LTD, no further invoices will be raised after the final billing period ends.

Mid-Cycle Cancellation

If an agency partner wishes to cancel a package mid-cycle, the current month’s work will continue to completion and the full monthly invoice for that period remains payable.

FABXERS LTD does not offer pro-rata refunds for unused days within a billing period. This applies regardless of the reason for cancellation, including where the agency partner’s own client has cancelled.

One-Off Order Cancellation

For one-off link building orders or project-based engagements outside of a monthly package, the following terms apply.

If a cancellation request is received before outreach has begun, FABXERS LTD will issue a full refund of any payment made for that order. Cancellation before outreach begins must be communicated in writing within 24 hours of order confirmation.

If a cancellation request is received after outreach has begun but before a placement has gone live, a partial refund may be issued at the discretion of FABXERS LTD to reflect the work completed to that point. The amount refunded will be agreed in writing between both parties.

If a cancellation request is received after a placement has gone live and the live URL has been confirmed, no refund will be issued for that placement. The order is considered fulfilled at the point of live URL confirmation.

Link Replacement Policy

FABXERS LTD operates a 60-day link replacement guarantee on all delivered link building placements. If a link that met the agreed domain rating and relevance criteria at the time of delivery is removed from a third-party website within 60 days of the confirmed live URL, we will provide a replacement link at no additional cost.

The replacement link will meet the same domain rating range and topical relevance criteria as the original placement. Replacement timelines follow the same delivery schedule as standard orders.

The replacement guarantee does not apply in the following circumstances. Where the link was removed due to an action taken by the agency partner or end client, including changes to the target URL, removal of the linked page, or any communication between the end client and the publisher. Where the end client’s domain received a manual action or penalty from Google after the link was delivered. Where the link was removed more than 60 days after the confirmed live URL was provided. Where the removal was caused by the publisher ceasing to operate or taking down their entire website rather than specifically removing the placed link.

Refunds for Service Failure

If FABXERS LTD fails to deliver the agreed services within the timelines confirmed at the point of order, and the delay is attributable solely to FABXERS LTD rather than incomplete briefs, restricted niches, or circumstances outside our control, the agency partner may request a review in writing.

In cases of verified service failure, FABXERS LTD may at our discretion offer a partial credit toward a future order, an extension of the delivery timeline at no additional cost, or a partial refund proportionate to the undelivered portion of the service.

Refund requests based on dissatisfaction with results, rather than failure to deliver the agreed service, will not be considered. FABXERS LTD does not guarantee ranking improvements or traffic increases, and results-based refund claims fall outside the scope of this policy.

Disputed Invoices

If an agency partner disputes an invoice, written notice of the dispute must be submitted within 7 days of the invoice date. The dispute must clearly state the reason for the challenge and the specific deliverables in question.

FABXERS LTD will review the dispute and respond in writing within 10 business days. During the review period, the undisputed portion of the invoice remains due and payable on the standard payment terms. If the dispute is resolved in favour of the agency partner, a credit note or partial refund will be issued within 14 days of resolution.

Disputed invoices that are not raised within 7 days of the invoice date are considered accepted and become fully payable under standard payment terms.

Termination by FABXERS LTD

FABXERS LTD reserves the right to terminate services immediately and without refund in the following circumstances. Where the agency partner provides false, misleading, or incomplete information in a brief. Where the agency partner requests work in a restricted niche that was not disclosed at the point of onboarding. Where the agency partner fails to make payment within the agreed payment terms after a formal overdue notice has been issued. Where the agency partner breaches the confidentiality obligations set out in the NDA or Terms and Conditions.

In cases of termination by FABXERS LTD for any of the above reasons, all outstanding invoices become immediately due and payable. No refund will be issued for any work already completed or in progress at the point of termination.

How to Request a Cancellation or Refund

All cancellation and refund requests must be submitted in writing by email. Verbal requests made by phone or messaging app will not be accepted as formal notice. Written confirmation from FABXERS LTD is required for a cancellation or refund to be considered active.

To submit a request, contact us at the details below and include your agency name, the service or order reference in question, the reason for the request, and the outcome you are seeking.

We will acknowledge all written requests within 2 business days and provide a full response within 10 business days.

Contact Us

For all cancellation and refund requests, or for any questions about this policy, contact us at:

FABXERS LTD Email: billing@fabxers.co.uk Registered Address: Office 12900, 182-184 High Street North, East Ham, London, E6 2JA Company No. 15762109